Research
CASE STUDY: $2.3M in Annual Savings Realized by Addressing Work Friction in Enterprise Services Transformation
Research
CASE STUDY: $5.4M in Annual Savings by Leveraging GenAI Tools
Guest Post
Service design in digital transformation
Insights
How Multi-Dimensional COOs Can Orchestrate Excellence by Listening Better
Research
RESEARCH: Gap Between Employees’ and Leaders’ Perception of Work Friction
Podcasts
Hafners CX Podcast – Episode 14: Managing Change and Customer Experience in Organizations
Podcasts
PODCAST: Work Friction: Less is More
Podcasts
PODCAST: Fix the environment, Not the People: Collecting Actionable Data to Mitigate Work Friction | Christophe Martel
Podcasts
Friction to Fiction: Crafting a Seamless Employee Experience with Christophe Martel
Podcasts
PODCAST: Minimizing Friction in the Workplace
Podcasts
PODCAST: Employee Experience with Christophe Martel
Podcasts
PODCAST: Managing Friction to Improve Your Employees’ Work Experience
Podcasts
PODCAST: Employee Experiences: One Size Doesn’t Fit All
Podcasts
PODCAST: Rethinking the Employee Experience with Christophe Martel
Podcasts
PODCAST: Introducing FOUNT – The Future of Employee Experience Management w/ Volker Jacobs
