Work friction slows businesses down and causes employees to disengage and burn out. It’s no longer an unsolvable problem.
Most people want to do a great job, but misaligned policies, tools and processes can cause up to 2 hours of wasted time and effort each day. It’s the company’s job to make the work environment flow.
Those who do the work are the only ones who know what gets in their way. We uncover when employees experience the most friction and when it matters.
A representative sample of FOUNT customers
Insights
Questions to Ask Before Implementing a New AI Tool
Insights
3 Reasons Employees Resist Change
Research
RESEARCH: The State of Employee Experience 2023-2024
Research
WHITEPAPER: Work Friction
FOUNT News
FOUNT Earns Spot on Built In Washington D.C. Best Places to Work List
Research
RESEARCH: Gap Between Employees’ and Leaders’ Perception of Work Friction
Insights
You’re Giving Your Whole Call Center the Sunday Scaries
FOUNT News
FOUNT Global’s SaaS Platform Fights Workplace Friction
Insights
Reduce Work Friction in Call Centers and Ease the Agent Turnover Crisis
Podcasts
PODCAST: Managing Friction to Improve Your Employees’ Work Experience
Insights
What Lurks Behind Call Center Employee Attrition? Work Friction
FOUNT News
'Work friction' is getting worse, say employees
Insights
The Uncanny Rise of Work Friction in the Age of AI
FOUNT News
Workplace Friction: Building better productivity by reducing on-the-job conflicts
FOUNT News
Work Friction Q&A With Christophe Martel
Insights
The Work Friction Files, Part 1: The Real-World Cost of Missing Data
FOUNT News
In 2023, generative AI made inroads in customer service
Podcasts
PODCAST: Minimizing Friction in the Workplace
Research
Are Wellness Programs Really a Preventive Measure?
Events
FOUNT CEO Will Share Work Friction Insights at EP!C Conference
Podcasts
Friction to Fiction: Crafting a Seamless Employee Experience with Christophe Martel
Insights
The FOUNT Guide to Employee Experience
Insights
Report: Work Friction is Behind the State of EX
Podcasts
PODCAST: Fix the environment, Not the People: Collecting Actionable Data to Mitigate Work Friction | Christophe Martel
Insights
TO IMPROVE WORKPLACE PRODUCTIVITY, OWN YOUR WORK FRICTION: 3 ways to identify, eliminate it | Christophe Martel
Insights
Let Data Lead the Way: Using Employee Feedback to Improve Productivity
Insights
The Work Friction Files, Part 2: The Costly Ripple Effects of Massive Reorgs
