The employee experience (EX), it’s a hot topic in today’s business world, but what exactly is it? And how do companies go about improving it?
On this episode of Paychex PULSE, an HR Podcast, CEO and Founder of FOUNT, Christophe Martel, talks about just that. Hear what he told host Rob Parsons about the definition of employee experience vs. employee experiences, how to take a more personalized approach, designing work for the needs of your staff, and much, much more.
00:19 – Introduction to Christophe Martel
00:48 – What does employee experiences (EX) mean?
04:01 – The Big, Bad State of EX research report
07:05 – How to get a more personalized approach
07:59 – Humancentricity capability
09:42 – The importance of dispersal
12:39 – The ability to measure experiences
14:10 – Designing work for the needs of the employee
16:24 – Experience as a philosophy
18:39 – Transparency of opportunity
19:48 – Upping your game to fit your employees
20:54 – Diversity and inclusion is in the eyes of employees
22:31 – Wrap up
Listen to the podcast or read the full transcript below.