Improve in-store customer experience to drive more sales.
Boost call agent retention and efficiency to cut costs and enhance customer satisfaction.
Simplify the workflow of Relationship Managers and help them bring in more customers.
Measure and improve developers’ productivity and satisfaction.
Research
RESEARCH: The State of Employee Experience 2023-2024
FOUNT News
FOUNT Global’s SaaS Platform Fights Workplace Friction
Insights
Work Friction Lessons from Wile E. Coyote's Pursuit of the Road Runner
Podcasts
PODCAST: Managing Friction to Improve Your Employees’ Work Experience
RESEARCH: Gap Between Employees’ and Leaders’ Perception of Work Friction
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While you’re here, please check out some of our latest Resources below.
Are Wellness Programs Really a Preventive Measure?
PODCAST: Minimizing Friction in the Workplace
Events
FOUNT is sponsoring Medallia Experience, February 5-7th
FOUNT Earns Spot on Built In Washington D.C. Best Places to Work List
In 2023, generative AI made inroads in customer service
The Work Friction Files, Part 1: The Real-World Cost of Missing Data
Momentary Calamities: What Wile E. Coyote’s Pursuit of the Road Runner Teaches Us About Work Friction
Work Friction Q&A With Christophe Martel
Workplace Friction: Building better productivity by reducing on-the-job conflicts