Hafners CX Podcast – Episode 14: Managing Change and Customer Experience in Organizations

July 1st, 2024 •Podcasts•Anya Aratovskaya

In this episode of the Hafner CX podcast, Volker Jacobs, CEO and co-founder of FOUNT, joins Prof. Nils Hafner to discuss the critical aspects of managing change and enhancing customer experience in organizations. Their conversation centers around the intricate connection between employee and customer experiences, the necessity of a structured approach to change management, and […]

PODCAST: Fix the environment, Not the People: Collecting Actionable Data to Mitigate Work Friction | Christophe Martel

February 29th, 2024 •Podcasts•Anya Aratovskaya

In today’s modern employment, talking about making work satisfying and efficient is more important than ever. In this episode of Work for Humans Podcast, Dart Lindsley and FOUNT’s Co-founder and CEO, Christophe Martel not only talks but also explores the essence of what makes or breaks the modern work environment. This conversation challenges the conventional […]

Friction to Fiction: Crafting a Seamless Employee Experience with Christophe Martel

January 31st, 2024 •Podcasts•Anya Aratovskaya

In this episode of the Science of CX, Steve Pappas speaks with FOUNT’s Co-founder and CEO, Christophe Martel about the critical link between a seamless employee experience and overall business success, touching on the impact on retention, engagement, and customer experience. Christophe shares his firsthand experiences with the friction that employees encounter in their day-to-day […]

PODCAST: Minimizing Friction in the Workplace

January 23rd, 2024 •Podcasts•Anya Aratovskaya

In this episode of Bringing the Human back to Human Resources, Traci Chernoff speaks with FOUNT’s CEO, Christophe Martel, about the essence of work friction, how it affects both employees and employers, and the substantial cost it incurs in terms of productivity and engagement. Christophe delves into the complexity of the issues, highlighting that work […]

PODCAST: Employee Experience with Christophe Martel

August 15th, 2023 •Podcasts•Anya Aratovskaya

In this episode, Marie-Line Germain, Ph.D. speaks with Christophe about the impact of work friction on Employee Experience: He also discusses how COVID has changed Employee Experience, and what HR and organizations can do to improve it. On the heels of last year’s State of EX, Christophe sat down with Dr. Marie-Line Germain, a professor […]

PODCAST: Managing Friction to Improve Your Employees’ Work Experience

June 29th, 2023 •Podcasts•Anya Aratovskaya

Christophe Martel, CEO and Founder of FOUNT was invited back on Paychex PULSE, an HR Podcast, to talk more about work friction and employee experiences (be sure to catch his first episode, Employee Experiences: One Size Doesn’t Fit All). Hear as he and host, Rob Parsons talks about friction management – what it is and […]

PODCAST: Employee Experiences: One Size Doesn’t Fit All

January 20th, 2023 •Podcasts•Anya Aratovskaya

The employee experience (EX), it’s a hot topic in today’s business world, but what exactly is it? And how do companies go about improving it? On this episode of Paychex PULSE, an HR Podcast, CEO and Founder of FOUNT, Christophe Martel, talks about just that. Hear what he told host Rob Parsons about the definition […]

PODCAST: Rethinking the Employee Experience with Christophe Martel

July 11th, 2022 •Podcasts•Anya Aratovskaya

In today’s ever-evolving work landscape, where the thin line between job satisfaction and frustration can often be traced back to the employee experience, we dive deep into a topic that touches nearly every professional. In this episode of the Making Business Art, Ezequiel Williams and FOUNT’s Co-founder and CEO, Christophe Martel talks about what workers […]

PODCAST: Introducing FOUNT – The Future of Employee Experience Management w/ Volker Jacobs

April 22nd, 2022 •Podcasts•Anya Aratovskaya

Volker is interviewed for the 28th episode of The EXperience Lounge, a weekly podcast dedicated to EX design, the future of work, and digital HR. List to the full podcast interview here. In this episode, Laura and Sasha get the inside scoop on FOUNT. You can check out Volker’s previous interview here.

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