Research
RESEARCH: The State of Employee Experience 2023-2024
FOUNT News
FOUNT Global’s SaaS Platform Fights Workplace Friction
Insights
Work Friction Lessons from Wile E. Coyote's Pursuit of the Road Runner
Podcasts
PODCAST: Managing Friction to Improve Your Employees’ Work Experience
Research
RESEARCH: Gap Between Employees’ and Leaders’ Perception of Work Friction
- President, US100 company.
In 2024, business leaders strive for peak staff performance. But without solid data, they're shooting in the dark. Enter FOUNT: It spots work inefficiencies, gives clear actionable insights for what to fix, and helps leaders boosts their team productivity smartly.
“Our goal is to maximize efficiency and ensure everyone can do their best work.”
“I spend too much time on tasks that seem redundant or unnecessary.”
In today's competitive market landscape, mastering the customer experience is paramount. FOUNT data eliminates biases and internal obstacles, boosting team performance and ensuring the delivery of outstanding customer service experiences.
“We're committed to delivering top-tier customer service.”
“I want to help our customers more, but internal processes slow me down.”
In 2024, digital transformation is vital, but tricky. Leaders want processes and tools that boosts productivity. FOUNT spots key digital innovations from employees' view, ensuring strategic alignment.
“Our digital transformation will make us more agile and competitive.”
"The constant changes in technology are overwhelming and I'm not feeling supported through the transition..”
Reclaiming two hours of work per day is no joke. By zooming into specific day-to-day work moments, FOUNT quantifies what wastes work and shows you what to fix.
Call Center Agents
Retail Associates
Nurses
As the face of the business, agents can’t tolerate obstacles that get in the way of supporting customers. Replace guesswork with precise work friction data and get to the heart of what is causing agents to burn out or leave. Read more.
Deliver a great experience to every customer every time.
“With 5 different screens and 3 approval loops, I’m always on the back foot when solving a customer issue.”
In-person interactions can make or break a customer’s buying decision and any frustration associated with the POS, inventory, store layout, sales targets and security can translate into a negative customer experience.
Optimize efficiency from the sales clerk to the warehouse picker and everyone in between.
“When requesting a restock, the warehouse team takes forever to respond and I end up missing my sales targets.”
As individuals who have devoted their careers to caring for others, it’s critical to reduce friction when interacting with medical equipment, healthcare teams, EHRs, patients and their physical work environment.
Exceptional patient care in-home, onsite or in the ER.
“Priorities are not clear between nurses, doctors, technicians and hospital staff, and every second counts.”