Research
CASE STUDY: $2.3M in Annual Savings Realized by Addressing Work Friction in Enterprise Services Transformation
Research
CASE STUDY: $5.4M in Annual Savings by Leveraging GenAI Tools
Guest Post
Service design in digital transformation
Insights
How Multi-Dimensional COOs Can Orchestrate Excellence by Listening Better
Research
RESEARCH: Gap Between Employees’ and Leaders’ Perception of Work Friction
Insights
How to Keep Up with the Latest AI Developments
Insights
APRIL Newsletter. Friction: You Can’t Improve What You Can’t See
Insights
5 Friction Trends for 2025
Insights
FOUNT vs. Process Mining vs. Employee Engagement
Insights
Build vs. Buy FOUNT: 6 Questions to Ask
Insights
AI Implementations Need Better Validation Metrics
Insights
March Newsletter: Don’t Use Old Methods to Measure A New Way of Working
Insights
AI Transformation Playbook: The Definitive Guide to Measuring, Rescuing, Prioritizing, and Scaling AI Transformations
Insights
How AI Tools Change Your Team’s Work (And What to Do About It)
Insights
You Just Deployed a New AI Tool. How Soon Can You Know if It’s Working?
