Research
CASE STUDY: $2.3M in Annual Savings Realized by Addressing Work Friction in Enterprise Services Transformation
Research
CASE STUDY: $5.4M in Annual Savings by Leveraging GenAI Tools
Guest Post
Service design in digital transformation
Insights
How Multi-Dimensional COOs Can Orchestrate Excellence by Listening Better
Research
RESEARCH: Gap Between Employees’ and Leaders’ Perception of Work Friction
Insights
To Create New Value, GBS Leaders Need Different Data
Insights
How to Keep Up with the Latest AI Developments
Insights
APRIL Newsletter. Friction: You Can’t Improve What You Can’t See
Insights
5 Friction Trends for 2025
Insights
FOUNT vs. Process Mining vs. Employee Engagement
Insights
Build vs. Buy FOUNT: 6 Questions to Ask
Insights
AI Implementations Need Better Validation Metrics
Insights
March Newsletter: Don’t Use Old Methods to Measure A New Way of Working
Insights
AI Transformation Playbook: The Definitive Guide to Measuring, Rescuing, Prioritizing, and Scaling AI Transformations
Insights
How AI Tools Change Your Team’s Work (And What to Do About It)
