The Impact of Workplace Friction on Knowledge Workers: Examining Burnout and Its Broader Consequences on CX

November 19th, 2024 •Guest Post•Anya Aratovskaya

By Matt LeVeque Matt LeVeque is a customer and product success executive with 30 years in Employee and Customer Experience, Team Development, and Organizational Change. As founder of Mind the Canary, he applies expertise in Motivational Work Design, Lean Six Sigma, and Organizational Change Management to drive employee engagement and customer satisfaction. Previously, as Director […]

Start Tracking User Acceptance to Enhance the ROI of Your Digital Transformation

October 21st, 2024 •Guest Post•Anya Aratovskaya

by Dan Eriksen, Head of Customer Solutions at FOUNT Global Digital transformations present a number of challenges – from the technical (is everything working correctly?) to the operational (is the tech doing what it’s supposed to do?) to the financial (how do we nail down ROI?). It’s crucial for organizations to find ways to manage […]

Beyond Best Practices: Designing for Seamless Integration in Digital Transformations

September 17th, 2024 •Guest Post•Anya Aratovskaya

Guest Post by Isabella Kosch Isabella Kosch is a customer experience executive and in her past role was the Head of GBS Service Management at Swarovski. With over 20 years of diverse management experience in marketing, product management, service management, transformation, and strategic planning across different industries, she has a proven track record of creating […]

Internal Customer/Worker Experience KPIs as the Ultimate Leading Indicator

September 9th, 2024 •Guest Post•Anya Aratovskaya

By Stephanie Denino, Managing Director TI People. It’s becoming increasingly clear that specific worker-focused experience KPIs hold unparalleled power as leading indicators for a multitude of downstream business outcomes. For leaders striving to achieve critical results, these KPIs could be the key to unlocking the full potential of their operations and digital transformations. When discussing internal customer […]

Why Monitoring AI’s Impact Starts with the User Perspective

August 22nd, 2024 •Guest Post•Anya Aratovskaya

By Stephanie Denino, Managing Director TI People. To truly monitor the impact of AI, we first need to understand it from the user’s perspective – the worker, the employee who interacts with AI in their daily tasks. Let us break down the logic behind this idea for discussion and reflection. AI’s Role in the Workplace […]

EXposed – EX practices uncovered: Getting the data you need to improve employee’s experiences

September 12th, 2023 •Guest Post•Anya Aratovskaya

This article is part of a series called EXposed: EX practices uncovered. It was co-authored by Stephanie Denino and Timo Tischer from TI People. It originally appeared on LinkedIn. Why does this matter? For teams focused on improving employee’s experiences, there are three key questions they must be able to answer to ensure they drive measurable […]

Go alone or go together?

August 16th, 2022 •Guest Post•Anya Aratovskaya

This guest post from Stephanie Denino, Director of Applied EX at TI People, originally appeared on LinkedIn. Read why this EX practitioner who has been in the field from the very beginning is so inspired. When I entered the emerging field of Employee Experience (EX) in 2016, I instantly found it inspirational. There’s an energy […]

Making Work, ‘Work’

March 15th, 2022 •Guest Post•Anya Aratovskaya

Companies selling products and services are leveraging experience to differentiate themselves in a crowded marketplace. People have become accustomed to sophisticated and well-designed consumer experiences and increasingly expect the same of their experience of work. In short, experiences count. Do you speak the language of experience? The Experience Economy People have experiences all the time, […]

Whether you know it or not, you are competing on experience

February 15th, 2022 •Guest Post•Anya Aratovskaya

Companies know they need to be better in tune with what people at work want and need – whether triggered from the demands of COVID-19, hybrid working plans or from the ongoing reality of competing on talent in the experience-based economy. We can venture to say that empathy is on the rise at organizations, and […]

How Employees Impact Business Performance

January 2nd, 2022 •Guest Post•Anya Aratovskaya

Commitment to employee experience is growing. With commitment comes expectation, and EX Leaders find themselves in a crucial performance window. Commitment to employee experience is growing. In our recent Human Experience of Work study, 90% of employee experience Leaders indicate increased organizational intent around understanding and improving people’s experiences of work. CEO and board attention; defined employee experience roles and responsibilities; and budget allocation have been on […]

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