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Research

CASE STUDY: $2.3M in Annual Savings Realized by Addressing Work Friction in Enterprise Services Transformation
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Research

CASE STUDY: $5.4M in Annual Savings by Leveraging GenAI Tools
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Service design in digital transformation, technology integration beyond best practices, aligning technology with human-centric processes
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Insights

How Multi-Dimensional COOs Can Orchestrate Excellence by Listening Better
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Research

RESEARCH: Gap Between Employees’ and Leaders’ Perception of Work Friction
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Resources

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Guest Post

Measure What Matters: Building a Common Data Model and Governing Structure to assess the impact of AI and Digital Transformation
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Key Insights from the Digital Transformation & AI & in Business Conference
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The Impact of Workplace Friction on Knowledge Workers: Examining Burnout and Its Broader Consequences on CX
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Start Tracking User Acceptance to Enhance the ROI of Your Digital Transformation
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Beyond Best Practices: Designing for Seamless Integration in Digital Transformations
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Internal Customer/Worker Experience KPIs as the Ultimate Leading Indicator
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Why Monitoring AI’s Impact Starts with the User Perspective
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EXposed – EX practices uncovered: Getting the data you need to improve employee’s experiences
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Go alone or go together?
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Making Work, ‘Work’​