FOUNT defines work friction as “energy an employee expends to overcome resistance they feel disrupts their pursuit of a goal.” This is different from organizational friction which “resistance encountered by an organization in its pursuit of a goal.” When you hear people talk about friction, it’s very important to discern whether they’re focusing on employees’ individual goals or on organizational ones that basically ignore the individual. The former is work friction; the latter is organizational friction. Read more in this whitepaper.
What is the FOUNT platform?
FOUNT is the first-ever work friction management solution that identifies solvable points of friction in everyday work moments and helps prioritize the most impactful fixes. The solution helps organizations surface and resolve misaligned jobs, policies, technologies, and processes that generate the most resistance for individuals in their day-to-day work.
What problem does FOUNT solve?
FOUNT helps companies identify the precise points of friction that get in the way of their employees when their trying to work (e.g. processes, digital tools, physical environment, people, etc.) and empowers them to make data driven decisions to improve the productivity, retention and overall happiness of the employees.
How does FOUNT work?
The FOUNT Workflow has three steps:
1. Define your use case: FOUNT can be tailored to your unique needs, whether you seek a general understanding of friction in your organization or have identified issues through other data such as engagement, attrition or productivity data.
2. Identify and prioritize areas of friction: Our unique moment-centric architecture model allows you to zoom in and out of friction areas within your organization. By doing so, you can prioritize the areas with the most significant influence on your employees’ overall work experience.
3. Equip your team with improvement actions: Identified friction areas lead to root-cause analyses, guiding quick-win solutions and larger redesign projects. Our expert Customer Success and Solutions teams ensure you have the resources and expertise needed to make meaningful improvements.
What are the benefits of using FOUNT?
Zoomed-in data points on the exact pain points that contribute to employees’ low productivity and attrition.
Benchmarks that show how well your organizations is performing relative to industry peers.
What features & integrations does FOUNT offer?
FOUNT offers a comprehensive suite of features and integrations to tackle work friction including:
Proven FOUNT model for measuring work friction: Join numerous Fortune 500 and leading companies (e.g. T-Mobile, Siemens, adidas, TEKsystems and Northwell Health) in utilizing the FOUNT’s moment-centric architecture to gain an in-depth understanding of where work friction exists within your organization.
Scoping tool: FOUNT’s flexible scoping tool is designed to help you identify and align your teams on the scope of your initial and re-measurements. Whether you want to kickstart a new project using FOUNT proven templates or create a customized survey based on FOUNT’s proven model, you have the flexibility to focus on the most relevant topics for your organization and employees.
Integrations: At FOUNT, we have partnered with major survey tool providers such as Qualtrics and Medallia for a streamlined and effortless survey programming experience for our clients.
Dashboard: Easily identify areas of friction and conduct root-cause analysis with the FOUNT dashboard. Prioritize the experiences that contribute most to friction, allowing you to make data-driven decisions and drive meaningful improvements across your organization.
How can I view the platform in action?
Request a demonstration using the Book a Demo form on this site.
