Trusted by Transformation Leaders at Fortune 500 companies, such as
FOUNT deploys targeted surveys on key work interactions like dealing with a customer, managing inventory or asking for IT support. With as little as 53 responses, we can capture rich data on work-specific friction.
FOUNT prioritizes the most critical activities where friction occurs. For example, if approval workflows are a major pain point, we’ll help you focus on fixing that process first.
For each activity, our platform tells you what tool, process or team causes friction and for whom.
FOUNT analyses what people say about tools and processes they use to get specific activities done and gives you recommendations for what to do.
FOUNT shows you how your employees’ satisfaction, effort scores or time spent evolve over time as they are using your tools and processes to get specific jobs done.
annual cost savings
turnover reduction
friction datapoints tracked
points on eNPS
self- service adoption
savings in HR services
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Podcasts
News ways to manage change and customer experience in large organizations
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The problem that most organizations face is that they lack leading metrics for their digital transformation efforts, so that they’re only able to evaluate success – as defined by improved operational efficiency or higher revenues – long after the project itself has succeeded or failed.
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FOUNT News
FOUNT Global, Inc. Awarded AFWERX SBIR Phase I Contract to Address Work Friction for the Department of the Air Force