Career growth is increasingly important to employees. Because skills development, coaching, performance, career pathing and other related moments can be fraught with friction, it can be difficult to know what to fix and where to begin.
“You’ll develop your skills and grow your career here.”
“I interviewed for an internal role a month ago and haven’t heard back.”
In a post-pandemic world, the ability to pinpoint and quantify the friction that causes frustration and burnout can help evolve your wellness and flexible work programs in line with employees’ expectations.
“We’ll care about you as an individual.”
“I can’t change my shift in order to pick my kids up from school.”
When employees face a life event is one of those times when promises really matter. Even a small amount of friction can make the situation unbearable. Work friction data can help you determine what can be automated efficiency and what requires a human touch for quality experience.
“We’ll be there for you when it matters most.”
When a family member got sick, I had to wade through mounds of paperwork to take time off.”
No one likes wasting two hours of work per day. By zooming into specific day-to-day work moments, FOUNT shows you where work goes to waste.
Call Center Agents
As the face of the business, agents can’t tolerate obstacles that get in the way of supporting customers. Replace guesswork with precise work friction data and get to the heart of what is causing agents to burn out or leave. Read more.
Deliver a great experience to every customer every time.
“With 5 different screens and 3 approval loops, I’m always on the back foot when solving a customer issue.”
In-person interactions can make or break a customer’s buying decision and any frustration associated with the POS, inventory, store layout, sales targets and security can translate into a negative customer experience.
Optimize efficiency from the sales clerk to the warehouse picker and everyone in between.
“When requesting a restock, the warehouse team takes forever to respond and I end up missing my sales targets.”
As individuals who have devoted their careers to caring for others, it’s critical to reduce friction when interacting with medical equipment, healthcare teams, EHRs, patients and their physical work environment.
Exceptional patient care in-home, onsite or in the ER.
“Priorities are not clear between nurses, doctors, technicians and hospital staff, and every second counts.”